Welcome to Sports Shoe Store’s FAQ section! As fellow runners, we’ve compiled answers to the most common questions about our premium running shoes, global delivery, and customer service. Can’t find what you need? Our Colorado-based team is always ready to help at [email protected].
About Our Products
What brands of running shoes do you carry?
We specialize in premium running footwear from top brands including Altra, Hoka One One, and On Running. Our selection covers both road running and trail running shoes for men and women.
How do I choose the right running shoes?
Consider your running surface (road vs. trail), foot type, and preferred cushioning level. Our collection is organized by brand and running type to help you find your perfect match. Remember you have 15 days to return if the fit isn’t perfect!
Ordering & Account
Do I need an account to place an order?
No, but creating an account lets you track orders, save address details, and access exclusive offers through our runner’s portal. It takes just moments during checkout!
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through our encrypted checkout system.
Shipping & Delivery
Where do you ship and how long does delivery take?
We ship worldwide (excluding some remote Asian areas) with two options:
– Standard Express ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders $50+): 15-25 business days via EMS
All orders are processed within 1-2 business days from our Colorado facility.
– Standard Express ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders $50+): 15-25 business days via EMS
All orders are processed within 1-2 business days from our Colorado facility.
How can I track my order?
You’ll receive email notifications at each stage, including tracking numbers when shipped. Account holders can monitor all shipments through our runner’s portal.
What if my country isn’t listed at checkout?
Our system automatically checks delivery availability. If your location isn’t supported, email us at [email protected] – we’re constantly expanding our delivery network!
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date for unworn shoes in original packaging. Simply email us to initiate the process. Return shipping costs are the customer’s responsibility unless the item is defective.
What if my shoes arrive damaged?
We package all orders with protective materials, but if damage occurs, email photos to [email protected] within 48 hours of delivery for a replacement or refund.
Customer Service
How do I contact your team?
Our runner-focused support team is available via email at [email protected]. We typically respond within 24 business hours (Mountain Time).
Do you offer discounts for bulk orders?
For orders of 5+ pairs, email us for potential team/group discounts. Perfect for running clubs or families upgrading their gear together!
Happy running from the Sports Shoe Store team in Colorado Springs! Remember – we’re runners too, so we understand the importance of getting your perfect shoes quickly and in pristine condition.